Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Solihull Hospital Urgent Treatment Centre


Friendly reception staff but miserable clinician

I was checked in quickly by a friendly receptionist. I didn’t wait too long to be called, however the clinician was so miserable, it was a Sunday but still. She didn’t introduce herself at all and just said sit down. I had no idea if she was a nurse or doctor. The least we can expect is an introduction. She really didn’t want to be there.